New way of collecting waste in the city centre of Enschede

The municipality of Enschede introduces a new way of waste collection for residents and entrepreneurs in the city center. By appointment, Twente Milieu collects waste door to door with an electric cargo bike. This is done by Inzamelhelden.

What does this mean for residents?
From 3 April, Twente Milieu will collect waste with electric cargo bikes at the front door of residents in the city centre. Residents can make an appointment using the Inzamelhelden app for collecting their waste. All the current underground waste containers in the city centre will be removed as of 3 April. If you are reluctant the new way of waste collection, you can still use the underground containers just outside the city centre.

Create account and install web app
In March, the employees of InzamelHelden will come to your door. During this visit, they will help you create an account and install the web app.

Offering waste
The bicycle couriers collect all types of waste. From residual waste to glass and from gft to packaging. Below you will find how to deliver the waste to the bicycle courier:

• Residual waste: in a closed 40 litre bag.
• Gft: preferably offered separately, but in closed compostable bag (recognizable by the germ logo) is also allowed.
• Packaging: in a closed transparent bag.
• Textiles: in a textile bag. You will receive this free of charge from the bicycle courier.
• Paper: bundled in handy size, similar to shopping crate or banana box. Larger is not accepted. There should be no more styrofoam or packaging material in the box. No loose large boxes, only bundled paper.
• Glass: only offered in separate bag.
• WEEE: small electronic devices only. These must be offered separately. For example, a hair dryer or clock radio.

Frequently asked questions

Do I still need my environmental pass if my waste is collected?
You still need an environmental pass for residual waste. Other types of waste can be offered without an environmental pass. No environmental pass? Request it digitally here.

I am not at home at the time of the appointment. Can I put my waste in front of the door?
The collection of waste by a bicycle courier is only possible when you are at home. You have to offer your waste to the bicycle courier yourself.

I don't have a smartphone or tablet. How can I register my waste?
Are you not digitally proficient? No problem. We will then make a fixed appointment with you during the week to pick up your waste at home. You will receive a telephone number from Inzamelhelden before 3 April in order to make arrangements with you about this.

I don't have an account with InzamelHelden yet? How do I get it?
In March, the employees of InzamelHelden will come to your door. During this visit, they will help you create an account and install the web app.

I am unable to make an appointment via the app, what should I do?
Currently, the web app is not working yet and you cannot make an appointment. On April 3, the app will be live and you can schedule an appointment. Until then, you can use the underground waste containers.

The Inzamelhelden web app is not working. Who can I contact?
Currently, the web app is not working yet and you cannot make an appointment. On April 3, the app will be live and you can schedule an appointment. Until then, you can use the underground waste containers.

How do I recognize the bicycle courier who comes to collect my waste?
The bicycle courier wears the uniform of Twente Milieu, just like our other employees.